Support during Christmas and New Year’s 2015/2016

2015 has been a blast and we’re looking forward to a few quiet days. (Although we’ll be working on some more storage improvements next week.)

We hope that you and your loved ones will find some quiet time during the holidays.

To ensure that all your applications in the Flying Circus are running smoothly we will monitor all regular and emergency support as usual. We won’t be performing non-critical work in this time and will catch up with any backlog early in January 2016.

Here’s an overview of the next days and our support availability. The highlighted days are national or local holidays and are only covered for SLA customers:

  • 2015-12-21 (Monday): regular support
  • 2015-12-22 (Tuesday): regular support
  • 2014-12-23 (Wednesday): regular support
  • 2014-12-24 (Thursday): SLA-covered emergency support only
  • 2014-12-25 (Friday): SLA-covered emergency support only
  • 2014-12-26 (Saturday):SLA-covered emergency support only
  • 2014-12-27 (Sunday): SLA-covered emergency support only
  • 2014-12-28 (Monday): emergency support
  • 2014-12-29 (Tuesday): emergency support
  • 2014-12-30 (Wednesday): emergency support
  • 2014-12-31 (Thursday): SLA-covered emergency support only
  • 2015-01-01 (Friday): SLA-covered emergency support only
  • 2015-01-02 (Saturday): SLA-covered emergency support only
  • 2015-01-03 (Sunday): SLA-covered emergency support only
  • 2015-01-04 (Monday): regular support
  • 2015-01-05 (Tuesday): regular support
  • 2015-01-06 (Wednesday): SLA-covered emergency support only
  • 2015-01-07 (Thursday): regular office hours resuming

Happy holidays and see you in 2016!

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