Here in Germany we have some public holidays coming up in October.
Our office is closed on:

Tuesday October 3rd – German Unification Day
Tuesday October 31st – Day of Reformation (national Holiday only in 2017)

To all projects covered by an SLA we provide emergency support as usual.

In detail this means:

• 2017-10-02 (Monday): regular support
• 2017-10-03 (Tuesday): SLA-covered emergency support only
• 2017-10-04 (Wednesday): regular support
  :::
• 2017-10-30 (Monday): regular support
• 2017-10-31 (Tuesday): SLA-covered emergency support only
• 2017-11-01 (Wednesday): regular support